Rio Rewards

Rio Hotel & Casino General FAQs

What is the address of Rio Hotel and Casino?

3700 W. Flamingo Road, Las Vegas, NV 89103
Click here for the Google Maps location

Is parking free at Rio?

Yes! Self-parking and valet are complimentary and located directly on site. There is also free RV, bus, and truck parking for registered hotel guests. Oversized parking is available on Twain & Polaris, north of the resort.

How do I opt-out of receiving marketing communications or targeted online advertising?

If you wish to opt-out, please complete either a US Privacy Request, an EU Privacy Request, or click here to view our privacy policy.

Hotel FAQs

Does Rio accept cash at the front desk?

Rio does not accept cash at the time of check-in for payment and incidentals. All payments will be processed through credit card.

Guests may pay with exact cash amount at check-out, though no change will be available.

May I request late check out?

Late checkout can be requested on the day of departure for an additional fee, starting at $20, based on availability.

Are pets allowed at Rio?

Yes, Rio is pet friendly. Only dogs that weigh 50 lbs or less, up to 2 dogs, with a combined weight of 75 lbs total. Pet Fee is $150 for 1-6 days, and $300 for 7-28 days. Registration Form is required at time of check in.

Do I need a room key to access the pool?

Yes. Hotel guests must scan their room key for pool access.

Does Rio offer laundry services?

Yes. Laundry services are available from the Bell Desk upon request for a small additional fee.

Press Only, Dry Clean & Press are available for both men’s and women’s garments. Pick up by 8:00 AM and returned same-day.

6-Hour Express Service is available – garments must be picked up by 11:00 AM and a $75 surcharge applies.

Casino FAQs

Do you need an invitation to play in the Rio Baccarat Room?

No, everyone is welcome to play in Rio’s new Baccarat Room.

Does Rio offer special events for Rio Rewards members?

Yes! Rio hosts a number of special events for Rio Rewards members, in addition to great weekly giveaways and slot tournaments.

Does Rio match tiers to other loyalty programs?

During designated promotional periods, a Rio Rewards representative may match your loyalty program tier from select Las Vegas casinos. Physical loyalty card, printed offer and/or loyalty app may be required for verification. Terms and conditions apply, and management reserves all rights.

Does Rio match offers from other loyalty programs?

Rio may extend offer matches to our guests in order to experience our new loyalty program and renovated Ipanema Tower rooms. To request an offer match, forward emails with offer information from other Las Vegas casinos, resorts and hotels, along with desired stay dates to matchtheoffer@riolasvegas.com. An offer match is not guaranteed, and official rules can be found at the Rio Rewards desk.

What are the benefits of the Rio Rewards loyalty program?

We are excited to introduce Rio Rewards, a new program that recognizes both gaming and non-gaming spend. Points can be earned at slots, table games, and around the resort in non-gaming areas such as food and beverage, at varied earning rates. A point is worth a penny and points are earned fast! More details of the loyalty program can be found here.

Dining FAQs

Is the Rio Buffet open?

Carnival World Buffet was closed in 2020 and will not reopen, however Canteen Food Hall is open daily with six tasty new outlets to enjoy.

What dining options are available at the Canteen Food Hall?

The Canteen Food Hall features multiple dining options including Southland Burrito Co., Shogun Ramen, Tony Luke’s, Tender Crush, Nama Nama, and Attaboy Burger. Please check each restaurant’s web page for current hours of operation. Click here to see all Rio restaurants.

Where is Starbucks located?

Starbucks is located in the Ipanema Tower. Please visit the Starbucks web page for current hours of operation. Click here to see all Rio restaurants.

What upscale dining options are available?

Rio offers several upscale dining options including High Steaks Vegas, Luckley Tavern & Grill, Guy Fieri’s El Burro Borracho, and Wine Cellar Tasting Room. Reservations are recommended for these venues. Please visit each restaurant’s page for details, reservations and hours. Click here to see all Rio restaurants.

Are there late-night dining options?

Yes, Tender Crush is open until 5:00 AM nightly.

Hotel Guest FAQs

What are Rio’s Bell Desk hours?

Rio Bell Desk Hours are as follows:

Saturday – Wednesday from 6:00 AM – 12:00 AM

Thursday and Friday from 6:00 AM – 2:00 AM.

Does Rio offer laundry services?

Yes. Laundry services are available from the Bell Desk upon request for a small additional fee.

Press Only, Dry Clean & Press are available for both men’s and women’s garments. Pick up by 8:00 AM and returned same-day.

6-Hour Express Service is available – garments must be picked up by 11:00 AM and a $75 surcharge applies.

What are the room service hours?

Room service is available from 7:00 AM to 12:45 PM. You can place your order, checkout, and pay ahead at our online ordering system.

What are the check-in and check-out times?

Hotel check-in is at 3:00 PM (must be 21+ to check in). Early check-in is based on availability for an additional charge beginning at $50+tax. Hotel check-out is at 11:00 AM. Late check-outs may be available for an additional charge, starting at $40+tax, based on availability.

What is Rio’s resort fee?

$50.00+tax ($56.69) per night, unless otherwise noted in a promotional offer.  

  • 50% off show tickets (excluding The Empire Strips Back)
  • 2-for-1 mimosas at Hash House A Go Go (breakfast through lunch)
  • 2-for-1 cocktails at Luckley Tavern & Grill
  • In-room Wi-Fi
  • Fitness center access
  • Seasonal pool access
  • Local and toll-free call

Pool & Recreation FAQs

What are the pool hours?

Ipanema Beach Club is closing on October 12, 2025 and will make waves again in Spring 2026.

Do I need a room key to access the pool?

Yes. Hotel guests must scan their room key for pool access.

How can I book a cabana or daybed?

In season, reservations can be made online or by speaking with our pool receptionist team. Space is limited—advance booking is highly recommended.

Are floaties and pool toys allowed?

For safety reasons, large flotation devices and pool toys are not permitted.

What amenities are included with cabana rentals?

Each cabana includes a shaded lounge area, personal safe, stocked mini-fridge with bottled water, and dedicated service. Additional food and beverage may be purchased separately.